GHTA Delivers CTO Dynamic Supervisory Management Programme to Fifteen Workers

ST. GEORGE, GRENADA (September 27, 2016) - Recognising the need to improve the quality of service provided by managers and supervisors in the tourism industry; to enable high quality service, which exceed customer expectations, the Grenada Hotel & Tourism Association contracted Mrs Norma Shorey-Byran of Catalyst Consultants out of Barbados to deliver the Caribbean Tourism Organisation’s (CTO) Dynamic Supervisory Management Programme to fifteen workers. Mrs. Aine Brathwaite of AB Consultants Grenada was contracted as Co Trainer which will enable her to deliver the programme at future training sessions.

The venue for the training, Kalinago Beach Resort was kindly donated by their management free of charge. The five day training period has been split into two parts with the first half being conducted on September 26 to 28 after which trainees will be assigned tasks to be completed at their respective workplace prior to the second period of training which will be conducted on October 13 and 14.

The Programme Objectives are to:

  1. Enable Managers and Supervisors to reflect on their personal capacities and styles and what they bring to their leadership and management roles within a changing environment.
  2. Build a practical understanding of leadership and management principles, as well as effective practices for managing performance linked to the American Hotel &Lodging Association (AH&LA) programme.
  3. Develop basic tools and techniques to improve communication, problem solving and decision making.
  4. Know the fundamentals of and approaches to leading a culture of service excellence linked to the CTO’s Hospitality Assured and the AH&LA standards.
  5. Understand the importance and contribution of effective supervisory skills to the development of positive employee relationships and departmental and organisationals effectiveness.
  6. Develop knowledge, skills and competencies which will enable participants to operate more effectively as leaders in the competitive hospitality industry.

This training was made possible through funds donated to the GHTA’s Tourism Enhancement Fund.